Refund policy

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and where possible in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at hello@annaseventhemovement.com. If your return is accepted, we’ll provide instructions on how and where to send your item.

Customers are responsible for the cost of returning unwanted items or change-of-mind returns. We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.

Items sent back to us without first requesting a return may not be accepted.

For any return questions or enquiries, please contact us at hello@annaseventhemovement.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, not as described or if you receive the wrong item.

Where an item is faulty, damaged, not as described, or has been sent to you in error, we will cover the reasonable cost of returning the item and work with you to resolve the issue.

Sale items and Gift Cards

Sale items may be returned in accordance with your statutory rights and the terms of this returns policy.

Gift cards are non-refundable except where required by law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or item, please return your original purchase in accordance with this policy and place a new order once your return has been accepted.

UK & EU 14-day Cancellation Period

If you are purchasing online as a consumer in the UK or European Union, you generally have the right to notify us within 14 days of receiving your order that you wish to cancel your purchase. You then have a further 14 days to return the item. 

Customers are responsible for the direct cost of returning unwanted items unless the item is faulty, damaged, not as described, or incorrect. 

Items may be inspected in the same way you would reasonably inspect them in a shop. We may reduce a refund where an item has been handled beyond what is reasonably necessary and its value has been diminished. 

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be refunded to your original payment method. Please allow time for your bank or card provider to process the refund.

Where applicable under consumer law, refunds will be processed within 14 days of receiving the returned item or evidence that it has been returned.